The world is changing, the government is changing with it. In many Dutch municipalities there is a desire to work more and more efficiently and to improve the quality of service. The ultimate goal: putting the citizen first.

"You can see that organizations are increasingly aware that the right digital solutions are essential to achieving these goals," says Tjerk Venrooy, managing director of PinkRoccade Publiekszaken. 'This is why, with the help of Blueriq, we designed an IT solution that optimally supports local government in this: iBurgerzaken. It is a total solution that is subdivided into various modules, for example iBirth, iTravel documents and iResidence & Address.

Through these modules, citizens themselves can declare a birth at home, apply for a new passport or report a change of address. This is not only a service for the citizen - who no longer has to queue at the town hall to arrange his affairs - but also for the civil servant. Because the citizen takes much of the work out of his hands, more time is left for personal service and control. In short, doing his job. The result for municipalities? Satisfied citizens, less workload for officials, fewer errors. I am proud that we were able to achieve this - by bringing together the knowledge of PinkRoccade and Blueriq.