Vervangingsfonds Participatiefonds

Customer case

'VfPf transitioned from a registration system to a case management system.'

The organization VfPf (Vervangingsfonds Participatiefonds) focuses on the reintegration of primary school employees who receive unemployment benefits. In 2022, they launched an ambitious project to support their primary process with a case management system, where all peripheral systems were to be redesigned and integrated under a new architecture.

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Want to learn more about Blueriq's approach and the migration from a registration system to a case management system for VfPf? Download the full customer case.

Case Management

Not the system, not the organization, not the client, but the goal is central. You can now see the status of a reintegration process at a glance.

Dynamic Processes

By utilizing dynamic processes and smart forms, the clients of VfPf only see options relevant to their policy.

Flexibility and Decisiveness

Blueriq technology enables modeling instead of programming. This allows for the rapid development and adaptation of applications and solutions.

VfPf is an independent administrative body with a statutory duty: to guide primary education staff who have been dismissed towards a sustainable new job. VfPf’s clients are school boards that partially cover the costs of the reintegration process. However, VfPf’s core process focuses on helping dismissed employees return to the workforce through a reintegration trajectory.

‘Case-oriented working was a major wish from the organization,’ adds colleague Berdine Bezemer, Project Leader Knowledge & Innovation at VfPf. ‘The old system, Parflex, was an outdated administrative system. It contained all the information needed to assist with reintegration: personal data, information about the benefits, contact moments with the candidate, reports on the support process, etc. Parflex could not display this data in any particular order. Additionally, you had to be very familiar with the system to navigate it effectively. Another drawback was the freedom in the input fields in Parflex. You could enter “teacher” as well as “group teacher,” “gl,” “educator,” or “instructor.” Not to mention the typos that could occur. This negatively impacted data quality and made performing analyses nearly impossible.’

The great advantage is that Perspectief supports the career advisor's work process. When you open a case file, you can immediately see the status of a development trajectory at a glance."

BERDINE BEZEMER Projectlead VfPf

Puzzle

The development and implementation of Perspectief was a challenging project for all parties involved. Hans van Rooij explains: ‘VfPf developed an entirely new architecture where our Dynamic Case Management application is central but also independent of the front-end. This meant that at release, not only Blueriq’s Perspectief went live, but also new versions of surrounding applications. For a relatively small organization like VfPf, this is a significant achievement.’ For Blueriq, the main challenge was transferring data from Parflex to Perspectief. ‘Because the old system stored data in many different ways, we had to find numerous solutions to translate all that data for use in Dynamic Case Management system. For our business engineer, it was a massive puzzle. To put it in perspective: a typical migration is a puzzle of 2,000 pieces, but this one was more like 10,000 pieces.’

Chain Collaboration

'Ultimately, an ecosystem is created where all parties involved can easily collaborate,' concludes Hans. 'This is a great example of chain collaboration, which is something we at Blueriq always strive for. It’s not about the system, the organization, or the client; it’s about the goal. Perspectief is focused on the quickest possible reintegration of a candidate into the workforce, and that’s exactly what the application achieves. In the end, everyone benefits from this.'

"Want to learn more? In the detailed case study, you’ll find additional insights into our collaboration and the value we bring to VfPf. Download the case study using the blue button at the top right of the page."

Want to know more?

Then contact Frank van den Hul; he will be happy to explain what Blueriq can do for your organization.

Contact

Frank
van den Hul Commercial Manager