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Financial Services
CROSS-CHAIN

Leveraging knowledge across the entire chain

Financial health provides stability, peace of mind, and room for growth. It is a starting point for the development of opportunities, both for individuals and businesses. However, building and managing a strong financial position is not easy: it requires extensive knowledge and a wide range of resources, which are increasingly being provided by various financial service providers.

The integration of data sources and business rules offers opportunities to improve the customer process surrounding the development and management of a financial situation or position. However, in practice, customers often experience this inadequately when compliance obligations and business processes are overly used as the starting point for customer interaction. This approach often neglects the customer journey, which also involves processes from other service providers. For customers, this feels inefficient, non-transparent, redundant, and unfriendly.

datadriven processes

Blueriq enhances the experience and efficiency of customer journeys by activating tasks and interactions with involved parties or systems only when they are relevant based on available data. We call this data-driven process design. This way, customers experience much more control over the process and customized service, while service providers have the freedom to optimize factors such as customer value, compliance, and cost savings.

Blueriq has been an expert in financial service processes for over 25 years. This (domain) expertise is embedded in our people, our approach, and our technology. From this foundation, we assist financial service providers with numerous issues regarding their customer service: from UX design to Business Engineering, from Business Transformation Design to Implementation. Ensuring that those customers become and remain financially healthy!

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ervaring

The power of Blueriq

Our customers face a variety of challenges. At Blueriq, we do everything we can to support and relieve them of their concerns. We achieve this with our teams at all levels within our clients' organizations. Always with a personal and inquisitive approach, bringing our extensive knowledge and experience. We implement best practices where possible and know we can rely on customization when it is truly necessary.

It starts with Human Work

Business Consultancy

Business Engineering

Research and prototyping

Customer Journey Design (UX)

Graphic design (UI)

Program and Projectmanagement

Productmanagement

 

Experience is key

Design Thinking
Lean
Agile
Blueriq Fit
Blueriq Academy

 

 

Technology serves

Smart forms
Dynamic Case Managment
Cloud Services
Frontend development
Headless API connectivity

Customer solutions

Typical customer solutions of Blueriq

  • Customer Journey Design
  • Midoffice systems
  • Rule services (internal policy, legislation)
  • Acceptance engines
  • Smart digital (application) forms
  • Proces support for claims
  • Data-validation, -enrichment and -exchange (adapters)

  • Cross-chain customer journey support

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Mortgages
Blueriq for the mortgage market

Blueriq has extensive experience in the mortgage market, thanks to the mid-office systems we've built in our technology for Stater, de Volksbank, and Nationale Nederlanden. We leverage this experience and knowledge as business consultants for clients like NHG.

Read more about our mortgage solutions
Insurance
Blueriq for the insurance market

The insurance company encompasses many different domains. At Nationale Nederlanden, Blueriq has developed smart forms around numerous complex and knowledge-intensive claims and pension processes, enabling customers to be served more quickly and efficiently.

Read more about our insurance solutions
Our customers

You’re in good company

Within the financial sector, Blueriq has developed various solutions for clients, focusing on application and mid-office processes for mortgages, insurance, and pensions.

 

Read customer case studies
Knowledge and Technology

Our market solutions

Drawing from years of experience and intensive domain knowledge, Blueriq develops new initiatives and innovative solutions that are broadly applicable across different markets."

co-insurance
iDOS Objectdata Validator

In the co-insurance market, there are still many challenges in terms of digitization. One of the most urgent ones is the lack of data consistency across the chain, resulting in low data quality among various parties. To address this, Blueriq has developed an IDOS integration. With this integration, insurers can automatically import and process structured and validated data into their systems. This enables insurers to ensure the quality of their data while saving operational costs

Read case study
Pension Communication
Zo.Pensioen: Isights and activation

The new Dutch Future of Pensions Act will lead Dutch citizens to become more aware of their pension accumulation and its impact on their future pension situation. To gain more control over their pension situation, people need insight and actionable perspectives. How much have I accumulated, and how much will I receive later? Is it enough? What can I do to increase my pension? How do I continue to keep my pension situation under control? Blueriq has developed a concept to keep people engaged with their pension

Read more
Ruleservices
Early Validation for mortgages

Through Early Validation, it is possible at multiple points in the mortgage process to assess a mortgage application against the acceptance criteria of the intended lender. This prevents unexpected surprises at a later stage and increases the quality of submitted applications. As a result, processing times at lenders and service providers are limited, leading to cost savings. Moreover, it allows more time for customization in situations where human intervention is truly necessary

Read more
Co-insurance

Integration with VNAB's iDos platform.

Some business risks cannot be insured by a single insurer. Therefore, co-insurance exists: insurers collaborate to jointly insure and bear large risks. This creates a unique dynamic: insurers are competitors but also need to cooperate in this area. The VNAB (Dutch Association of Insurance Brokers) plays an important role in this process with its iDOS system. Read our paper on how Blueriq realized a connection with iDos for a major co-insurance company to retrieve data, enabling its verification, enrichment, and distribution to internal systems such as the back office and CRM.

Read more about our co-insurance solution
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Our services

Blueriq Financial Services is at your service!

Blueriq goes above and beyond to support and relieve our customers. We achieve this with our people at all levels within our customers' organizations. We provide consultancy services to assist in designing changes in your business and the necessary system support. And often, we do this by modeling knowledge-intensive, data-driven processes on our own cutting-edge Blueriq Platform.

Customer Experience
Customer journey development

Our UX experts have extensive experience in designing and validating customer journeys. We carry out specific assignments, such as service design concepts. Or we work on a secondment basis as part of a development team. Always from domain knowledge and a customer-centric perspective.

Business Consultancy
Consultancy services

Blueriq Financial Services' Business Consultants have acquired intensive domain knowledge in the sector and possess an extensive set of skills to successfully execute assignments. We assist our clients with business analyses, transformation issues, and the associated business cases.

IT & Architecture
Technical expertise

Supporting data-driven processes always occurs within the complex context of a system landscape. Blueriq's architects understand the complexity this entails and can assist in determining the right strategy, both from a business perspective and a technical perspective.

Modelling in Blueriq
Business Engineering

Blueriq has developed various mid-office systems, application pathways, smart forms, and data adapters based on our own model-driven knowledge technology. Our Business Engineers work closely with our clients' development teams to model and maintain the desired processes.

Further discussion on the power of knowledge unlocking in the chain?

Feel free to contact Dominique de Wit for further inquiries. Alternatively, you can schedule an appointment using the button below.

Make an appointment Contact
Dominique
de Wit Sales Manager