Objection and Appeal

Software Solution

Objection and Appeal with Blueriq

Where decisions are made, residents and organizations have the right to object to a decision. Thus, every implementing agency comes into contact with the General Administrative Law Act (AWB). Lawyers are trained to conduct a thorough review in such a situation. Due to the increasing number of objectors, it is becoming increasingly important to provide lawyers and officials with optimal support and to make the process for objection and appeal user-friendly.

Contact

Working together on one case

With both internal and external colleagues from a central up-to-date overview with file status.

Term monitoring

Automate the deadline monitoring from the AWB legislation to jointly inform the objector on time.

Implementation in weeks

Within weeks, the application can go live: implemented, integrated and automated.

Compliant

Standard compliant with laws and regulations where possible: AWB, AVG, BIO and WCAG2.1.

Case Manager

The case manager enjoys a 360ºoverview in Blueriq's objection and appeal software solution. With lists of pending cases that can be filtered, insights into the distribution of work, and a timeline per individual action per case, the case manager remains in control of pending objection and appeal cases at all times.

Objector

The objector can log in confidently using the standard e-recognition integration or other authentication means such as DigiD. Using a form that takes into account each special target group, an objector can submit an objection without unnecessary questions using our dynamic forms in a few minutes or view information about a pending case.

Legal Support Officer

The legal supporter is supported with our objection and appeal SaaS solution by being able to apply automated, configurable business rules. This includes setting specific deadlines in accordance with laws and regulations to ensure proper follow-up on pending cases in a timely manner.

Lawyer

The lawyer ensures that objections and appeals are handled correctly and on time from A to Z. In cooperation with the team, the legal expert is provided with the correct information so that an analysis can be made and a final assessment made. The final assessment can be generated and communicated to the objector in the form of an automatically generated document of the desired format and house style.

Functional Administrator

The functional administrator can key in under the hood in an accessible way without any knowledge of programming. Low-threshold, comprehensible configuration screens have been set up for this purpose. Based on the choices in the relevant screens, the behavior of the application can be determined.

Team leader

In consultation with the functional manager, case manager, colleagues from the legal department(s) and feedback from objectors, the team leader is able to optimize the process on a daily basis. The team leader is enabled to maintain an overview of his team's functioning and mutual coordination. Through the KPIs made available, the team leader remains in control of daily progress.

MORE INFORMATION

Curious about our objection and appeal software solution?

Our colleagues are happy to meet with you to discuss experiences and possibilities of our digital objection and appeal solution. We are also happy to show you in practice how our solution works by means of a short demo.

The benefits of our objection and appeal software solution

Short implementation time and low cost
Domain-specific functionality
Reusable standard objection and appeal components - customized as needed
Completely in the desired corporate identity
End-to-end process fully supported
Ready to integrate into the system landscape
Always overview and insight into current file status
Automated deadline monitoring, notifications and reminders
Document generation and customized communication
Digital collaboration with both internal and external

Questions? Ask them to Wouter!

For all your questions about this solution, please contact: overheid@blueriq.com or by phone +31626080021.

Wouter Broekman
Business Consultant

Case study

Blueriq objection and appeal at a glance

The objection and appeal process is an important process within the Department of Education (DUO). By using the Blueriq Objection and Appeal solution , the lawyers at DUO work more personally and much more effectively. They have the opportunity to focus more on the content of the case rather than the process. As a result, DUO handles objection requests with ease within the legal deadline and DUO is ready to deal with a substantial expected increase in objections.

Curious about details of the objection and appeal solution?

Objection and appeal solution

In the media

"When we meet with a potential customer to identify the challenges of the organization and the citizen, they often emphasize how unique their situation is. And how complex the required processes are," says Frits van Endhoven, partner manager at Blueriq. Of course, the average government agency is right about this. Yet there are also many similarities.

Read complete article (Dutch)

Your reliable software partner

Curious about the possibilities for your organization?

Then contact WouterBroekman, business consultant specializing in objection and appeal processes. He will be happy to explain more about the solution and its deployment to your organization.

Contact

Wouter
Broekman Business Consultant