Collaboration between the Alliantie and Blueriq: we strengthen each other

The collaboration between the Alliantie and Blueriq began in 2011 with the aim of facilitating the work of customer contact center employees. With the help of Blueriq technology, employees could assist customers more quickly and easily by using decision trees.

In 2015, the Alliantie launched a visual application that allows customer service employees to provide tenants with a suitable answer within five clicks. In the years that followed, the applications - and the collaboration - were further expanded and optimized.

We strengthen each other The collaboration between the Alliantie and Blueriq is pleasant and smooth. Mike Slagter, Customer Success Manager at Blueriq, says: "Working with the Alliantie does not feel like working for a client; we work together with the other partners to help the tenant as well as possible at any time of the day. Satisfied and happy tenants are what matters. Everyone within the Alliantie has their own expertise, and I am proud that Blueriq automates the complex business processes for both Customer Service and the tenant themselves."

Bert Kool, Functional Application Manager at the Alliantie, says: "Over the years, I have found that working with Blueriq employees is always pleasant, and they ask critical questions, resulting in our organizations strengthening together."

The tenant is at the center
Within the current landscape, it is the Alliance's desire to further improve its service to tenants in the coming years. The tenant is at the center and will be helped in the best possible way. "We want to achieve this with partners who understand who we are, what we do, and who have an eye for what is happening in the sector, and who dare to be critical of themselves and towards us. The current collaboration proves that Blueriq is an excellent partner in this regard," says Bert. Mike adds: "We are very pleased with the Alliance's trust in our product and expertise, and we also aim to deploy our expertise in future projects."