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The world is changing, and the government is changing with it. Many Dutch municipalities aim to work more efficiently and improve the quality of their services. The ultimate goal: putting citizens at the center.

"You can see that organizations are increasingly realizing that the right digital solutions are essential to achieving these goals," says Tjerk Venrooy, Managing Director of PinkRoccade Publiekszaken. "That’s why we designed an IT solution, with the help of Blueriq, to optimally support local governments: iBurgerzaken. It is a comprehensive solution divided into different modules, such as iGeboorte, iReisdocumenten, and iVerblijf & Adres."

Through these modules, citizens can report a birth, apply for a new passport, or register a change of address from home. This not only improves service for citizens—who no longer need to wait in line at the town hall to handle their affairs—but also benefits civil servants. Since citizens take care of a significant part of the process themselves, officials have more time for personal service and verification. In short, they can focus on their profession. The result for municipalities? Satisfied citizens, reduced workload for civil servants, and fewer errors. "I am proud that we have been able to achieve this by combining the expertise of PinkRoccade and Blueriq."

iBurgerzaken has now been in use for five years. Business engineer Bertil Rebergen clearly remembers why PinkRoccade chose the Blueriq platform to build the application. "The key advantage of the Blueriq platform can be summed up in one word: flexibility. We wanted to develop a product that all municipalities could use, despite their IT systems running on different platforms. With Blueriq, that is possible."