Customers expect their claims to be processed quickly. This sounds easy – and it is, when you work together in an integrated way. We bring all stakeholders and information together in one central location. This enables claims to be handled quickly, and customers and brokers have real-time insight. Assessments are traceable and policy, legislation and regulations only need to be updated in a single location.
Go from A, via E and F, to Z, and skip all the interim steps. We make this possible with dynamic claim handling. This makes claims handling faster, easier and more personal, and an employee only gets involved when this is really necessary. Every claim that can be processed without intervention from an employee is handled STP. Experience has shown us that some 80% of claims can be handled STP, with the remaining 20% requiring the attention and expertise of your employees. This has a positive impact on the customer experience and leads to a significant reduction in the administrative burden within your organisation. It frees up space for tailored solutions, when the situation requires them.
