The Work layer is responsible for executing the process that serves the employee or customer. Only the activities that are necessary are executed. No unnecessary actions are required, thanks to the smart interplay between automated knowledge tasks and tasks for employees or customers. The customer’s question is always central to every case. Each case provides a relevant composition of all available data within the organisation and makes a dashboard available to all stakeholders. Here, each stakeholder only sees the information that is relevant to them at that moment. The employee can initiate tasks from the dashboard and can easily track the progress of the case. Everyone works from a single source of truth.
In contrast to the Process Engine, the Case Engine executes actions based on information present in the case at that moment. By applying the rules, the Case Engine determines which actions can or must be executed at each moment by the system or by the users. This makes the Case Engine perfect for every case system.
Want to know more about what our technology can do, or see how it exactly works? Then contact with Dominique or make an appointment.
